General FAQs

Do I need to register or create an account to make a purchase?

Registering or creating an account makes purchasing a new product/part easier and faster, but it is not mandatory to complete a purchase.

What types of product do you offer?
  • Digital Product as Resource Graphic, Birthday Design, etc in SVG, PNG, DXF, JPG, PDF
  • Digital Invitation size W5xH7 inches, W1080xH1920 px

Note: Each product has details for each type of file.

What customer's information is needed to be provided in a purchasing order?

Please fill in all required information in the Billing Details section when you proceed to checkout.

Note: Please provide the exact email address at which you want to receive the goods. This will help us send files and support you as quickly as possible.

How do I unzip files?

 For Windows Use: Use right click in the files and select “Extract All” to receive all file. You can check for more detail
 For Mac Use: Double click the file to receive all file

Orders & Shipping FAQs

How long you receive your order?

1. Instant Download: You may download immediately after payment is received. You should check Shopping and Payment Guide for more detail.

2. Custom Order: We will send the requested design files to your email within 12 to 24 hours.

Note: Check your trash email folder if you don’t receive your design in your inbox.
Emails may be filtered into the spam folder.

How to receive files that I bought in shop?

You receive files after you finish your order and payment. You should check Shopping and Payment Guide for more detail.
Note: You should register account before buying the designs because you can download again when you use miss files or other problem.

Have I receive monogram letter or font in your design?

No, you have not. The Monogram letter or font are sample for my design.
If you need monogram letter, you will contact direct to me.

Can I change color in your design?

We combined each color in each layer. So you can change color in your design software.

Do you have DXF files for silhouette machines?

When you buy files in our website. You will receive 3 type of file SVG, PNG, DXF without watermark. So You can use dxf for Silhouette Machines. You should click to TUTORIALS to know use our design in Silhouette Software.

Do you have customer order?

If you need other item or make customer order. You should click to contact direct to me. You should clearly explain or attch files in here.

Can I use your design for commercial use?

You can use my files for personal or comercial use. That mean you can use my design to create something for sale. You should read Terms of Service for more detail.


What form of payment do you accept?

We only accept payment by Paypal. You have to pay first, then we will proceed further.


Can you get a refund on digital products?

All product in our shop are digital products. We can not offer a refund due to the digital nature of the items in our shop. However, if you did not download your files please contact us to see what we can do for you!

Can I get a refund when I have a double order?

If you have double order. You have get a refund or you can choice other ithem that it have same price
Note: You should click to contact direct to me. You have to send your numbers order to check before get a refund.